Popular Articles: Points Accrual
Popular Articles: Returns
- How can I return my order?
- Do I have to pay the cost of delivery for a return?
- What if I've changed my mind?
- I ordered the wrong gift card. Can I return it?
- How can I exchange my order?
- I received my order and the packaging is damaged. I did not open it, how can I return it?
Popular Articles: Delivery
- How long will it take for my product to arrive?
- When will I receive my order?
- How can I track the status and delivery of my order after I've placed the order?
- How can I track my order?
- How can I track my order?
- How do I check the shipping and delivery dates of my product(s)?
Orders
- Where do I find the Terms and Conditions of Qantas Marketplace?
- Why is my promotional code not working?
- How do I use a promotional code?
- What is the product warranty on items purchased through Qantas Marketplace? Can I purchase an extended warranty?
- What happens if I lose a gift card, voucher or gift certificate?
- I did not print my tax invoice or receipt when I placed my order and now I need it. What should I do?
Shipping
- Can I shop products for delivery to another person?
- I ordered a digital gift card but I did not receive it. What should I do?
- Does a delivery fee apply to gift cards?
- How quickly will I receive my gift cards?
- Can I change my delivery address?
- Can you deliver overseas?
Returns
- How can I return my order?
- What if I've changed my mind?
- Do I have to pay the cost of delivery for a return?
- I ordered the wrong gift card. Can I return it?
- How can I exchange my order?
- What is the warranty process?
Gift Cards
- What happens if I lose a gift card, voucher or gift certificate?
- Can I check the email address where the gift card was sent?
- Can I add the gift card to the digital wallet?
- Do you allow gift card messaging?
- Can I use my gift card in-store or online?
- Can I use my gift card overseas?
My Account
- How do I unsubscribe or opt-out from browser notification messages from the Qantas Marketplace website?
- I did not print my tax invoice or receipt when I placed my order and now I need it. What should I do?
- Where can I find the details of my previous orders on Qantas Marketplace?
- What happens if I am not credited with points after making a transaction via Qantas Marketplace when paying with cash?
- Will I earn Qantas Points on my Qantas Marketplace order?
- Will I earn Qantas Points on my Qantas Marketplace order?
General Enquiries
- Where do I find the Terms and Conditions of Qantas Marketplace?
- Why is my promotional code not working?
- Can I place an order through the Qantas Frequent Flyer Contact Centre?
- Who can I contact if I have an enquiry or complaint regarding Qantas Marketplace?
- How do I find a specific product?
- Why is an item available on Australian websites but not on New Zealand websites?