Popular Articles: Points Accrual
Popular Articles: Returns
Popular Articles: Delivery
- I purchased a product using Climate Positive Delivery, but I didn't get my Green tier leaf. What shall I do?
- I ordered a digital gift card but I did not receive it. What should I do?
- Why is the delivery person not contacting the receiver during delivery?
- Who is the courier?
- How will I know when my order has been sent?
- Where can I find the tracking number?
Orders
- Where can I see what products are excluded from promotions and campaigns?
- Why is my promotional code not working?
- I live in New Zealand, so why do I only see products from the Australia website?
- I ordered a card using points instead of cash. Can I change the method of payment?
- Can I cancel my order?
- Can I change the mode of payment?
Shipping
- I purchased a product using Climate Positive Delivery, but I didn't get my Green tier leaf. What shall I do?
- I ordered a digital gift card but I did not receive it. What should I do?
- Why is the delivery person not contacting the receiver during delivery?
- Who is the courier?
- How will I know when my order has been sent?
- Where can I find the tracking number?
Returns
Gift Cards
- I ordered a card using points instead of cash. Can I change the method of payment?
- I ordered a digital gift card but I did not receive it. What should I do?
- What is the delivery time frame for Digital Gift Cards?
- What happens if I lose a gift card, voucher or gift certificate?
- Can I check the email address where the gift card was sent?
- Can I add the gift card to the digital wallet?
My Account
- I live in New Zealand, so why do I only see products from the Australia website?
- How can I get a copy of the tax invoice?
- How do I unsubscribe or opt-out from browser notification messages from the Qantas Marketplace website?
- I did not print my tax invoice or receipt when I placed my order and now I need it. What should I do?
- Where can I find the details of my previous orders on Qantas Marketplace?
- What happens if I am not credited with points after making a transaction via Qantas Marketplace when paying with cash?
General Enquiries
- Where can I see what products are excluded from promotions and campaigns?
- Why is my promotional code not working?
- Where do I find the Terms and Conditions of Qantas Marketplace?
- Can I place an order through the Qantas Frequent Flyer Contact Centre?
- Who can I contact if I have an enquiry or complaint regarding Qantas Marketplace?
- How do I find a specific product?