Orders
- Where can I see what products are excluded from promotions and campaigns?
- Why is my promotional code not working?
- I live in New Zealand, so why do I only see products from the Australia website?
- I ordered a card using points instead of cash. Can I change the method of payment?
- Can I cancel my order?
- Can I change the mode of payment?
- How can I get a copy of the tax invoice?
- Where do I find the Terms and Conditions of Qantas Marketplace?
- What is the product warranty on items purchased through Qantas Marketplace? Can I purchase an extended warranty?
- What happens if I lose a gift card, voucher or gift certificate?
- I did not print my tax invoice or receipt when I placed my order and now I need it. What should I do?
- Where can I find the details of my previous orders on Qantas Marketplace?
- What happens if I am not credited with points after making a transaction via Qantas Marketplace when paying with cash?
- If I purchase a product will my points be deducted immediately?
- If I purchase a product will my points be deducted immediately?
- How do I place an order at Qantas Marketplace?
- Do the gift cards expire? How long is my gift card valid for?
- Can I amend the details on my Gift Card or cancel it?
- What does Order Status mean?